Full remote PC support Can you afford not to have a support plan in place? How many times in the past have you been tried to contact the customer support of your system and been pushed from pillar to post without ever really getting a solution to your problem. Well now you can have instant access to our support team who are fully trained in ever area of PC hardware and software support. If you need an instant solution to your problem, we can log straight into your system through an encrypted connection and see what the problem is on your actual machine. We won’t even have to even set foot at your door, as we work with the latest remote access supporting software*.
Key Support Features
Key supporting features
- 24 Hours a day Support**
- Secure Access Control
- Peace of Mind
Which ever package you choose for your company, you can be rest assured that our support service will be there to help you through not only the more technical aspects of your computer, but also to educate you into how a few simple actions can help you become a more confident PC user.
The packages that we offer work in sets of 10 PC's covered. If your company only has 2 PC's then you can opt to adopt any external computers into your particular service plan. In short, you can use your plan to cover both company and personal PC's onsite and in your own home.
Also, not forgetting that if you are new start up company***, chamber of commerce member, non-profit organisation or registered charity, you will receive a marked discount against this service.
Design Plate support plans work on three levels:
- Bronze DP Support
- Silver DP Support
- Gold DP Support
Full remote with basic software support. Limited email support.
Silver DP Support
Full remote with basic software and instillation support plus guidance on pre arranged software listings. Limited telephone support. Full email support. Limited onsite support.
Gold DP Support
Full remote with basic software support and instillation plus set up guidance on pre arranged software listings. Full telephone support. Full email support. Full onsite support.
Hardware Data Recovery Service
This service is only available to clients that have already taken out one of our supporting packages or are already an existing client with Design Plate.
All our support and data recovery services are offered under the Data Protection Act 1998.
If you would like to know more about our supporting packages or would just like some advice on where to go next, then you can get in touch with us through our contact us page. We will be more than happy to offer advice on how you and your company could possibly benefit from our supporting packages.
